Refund & Cancellation Policy

At Crunchizz, we aim to deliver quality products and provide a smooth shopping experience. As our products are packaged food items, returns and refunds are subject to the conditions mentioned below.

Order Cancellation

Orders may be cancelled before they are packed or shipped. Once an order has been shipped, cancellation may not be possible. To request an order cancellation, please contact our customer support team as soon as possible with your Order ID.

Returns

Due to food safety and hygiene reasons, we generally do not accept returns for products that have been opened, used, consumed, or tampered with.

Returns or replacements may be considered if:

·         You received a damaged product.

·         You received the wrong product.

·         The product was expired at the time of delivery.

·         The product package was significantly damaged or tampered with during delivery.

Reporting an Issue

Any issue with an order must be reported to us within 48 hours of delivery. Please provide your Order ID, details of the issue, and clear photographs or videos of the product and packaging. Requests submitted without sufficient proof may not be eligible for a refund or replacement.

Refunds

Once your refund request is reviewed and approved, the refund will be processed to the original payment method. Approved refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider. Shipping charges may be non-refundable unless the order was incorrect or damaged due to an error from our side.

Replacement

Where applicable, we may offer a replacement instead of a refund. Replacement approval is subject to product availability and verification of the reported issue.

Contact Us

For cancellation, refund, or replacement requests, please contact:

Email: sathyamfoodstvm@gmail.com
Phone: +91 9995857081

Please mention your Order ID when contacting us.